Our home wifi service is subject to a once off R969 activation fee which will include an access point that remains the property of Connected Space. Upon cancellation of the service the tenant has 48 hours to return the access point to connected space. The tenant is required to pay monthly fees by the 7th of each month to avoid disconnection. Suspension of services is requires a 1 calendar month notice period. Although all care is taken during the installation, Connected Space cannot be held liable for any damage to property. Users exceeding the traffic limit for our apartment wifi service as listed below will be soft-capped. Our internet service is designed to allow apartment wifi tenants as much internet as they want – for some downloading, streaming media, browsing, emailing and more.

It is not designed for computer programs that are setup to continuously download 24/7, every day. The vast majority of your tenants will be able to use as much internet as they want and consider this connection to be uncapped. However, those that excessively download through our network will be soft locked.

What does this mean? Peer to Peer file sharing will be slowed during peak times (9am – 10pm) Our Fair Usage Policy automatically identifies extremely heavy users and manages their bandwidth in order to protect the service of all our other customers.

Our Apartment wifi service focuses on prioritization and will protect the quality of service for the majority of our customers, while at the same time still allowing heavy bandwidth users to continue to access internet services within certain restrictions.

Connected Space encourages responsible usage of the infrastructure and network. As a customer it is prohibited to share your network or rebroadcast your network with neighbours. Should any customer be caught misusing infrustruce an immediate lock on the account will be placed and no additional services will be provided to that customer.

Once the installation is done some tweaking normally needs to occur to ensure best connectivity is achieved. We please request clients are patient during this period as there may be outages and poor connectivity while we do the necessary work and commissioning on your line. This can take up to a maximum of a week, although we always aim to get it resolved asap.

To qualify for the refund, the router needs to be delivered to the Connected Space office on the last working day of the month of cancellation. Should a technican need to come and uninstall the equipment, it will be charged at a R450 call out fee.

Connected Space cannot be held responsible for consent being revoked from Body Corporates, and should the situation arise. As this is a month to month service, a 1 month notice will be given to subscribers and cancellation needs to submitted via a cancellation form.

A cancellation notice must be submitted and completed by the 24th of the month. Connected Space requires a full calendar month notice.

If your line has been suspended due to non-payment you are still liable for the line fee for the months the line is suspended. Should you wish to cancel the billing you will need to send a cancellation request to our accounts department support@connectedspace.co.za . Should you wish to reconnect the cancelled services you may be charged a re-connection fee. The reconnect fee will need to be paid before we can reconnect your services.